Payment failed or declined?
On this page you can read everything about failed and/or refused payments
Why was my payment rejected?
If you paid by credit card, your payment may have been rejected by our system. This is an automatic process and increases safety. We cannot explain why a credit card payment was rejected
In such cases, your payment has been canceled and your amount will be refunded as soon as possible if the amount has been rejected and would have ended up with us.
Oops! I probably paid twice!
Always check whether the amount has actually been debited to Garenlief twice. We promise to return the amount as soon as possible.
Why do you check payments?
Particularly with regard to credit card fraud, we believe it is important to protect all visitors to this website and Garenlief against fraudsters. For this reason, payments are monitored.
Frequently Asked Questions
In what ways can I pay?
In the online store you pay with. iDEAL, credit card, Apple Pay or Garenlief gift cards.
Can I pay cash?
Garenlief does not have a physical store and the online store does not keep any cash. In addition, we will never solicit or accept cash online or by mail.
Can I pay afterwards?
At Garenlief it is not yet possible to pay afterwards online. Work is currently underway to enable Klarna payments.
Can I exchange a tourist voucher?
Garenlief does not yet accept tourist vouchers.
Do I have to pay anything for returning my order?
No, that's free. Returns can cost you money, because Garenlief does not have a free return number. That is why we will always reimburse the costs afterwards if your product can and may be returned.
Why haven't I received an order confirmation yet?
It is possible that no order confirmation has yet been sent due to busy times on the website. Therefore, always check whether money has been debited. Have you not received confirmation after 1 hour? Please contact us.
What is Garenlief's account number?
Have you chosen to pay by bank transfer in consultation? Then you can transfer the amount to: NL93INGB0100293727 by entering your name and order number in the transaction.