Returns
Do you want to exchange or return a product? You can do this quickly and easily in three steps!
You can return your order up to 14 days after receipt and we will take care of it
that the purchase amount must be paid within five working days after receipt of the
return shipment is on your account.
Easy returns in three simple steps
Step 1: request the returns form
Request the returns form here
Step 2: send your order
Send the items together with the completed returns form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a sender you are responsible and we do not want any misunderstandings
to arise.
Step 3: receive the purchase amount on your bank account
Once we have received the package, we will ensure that the purchase amount is refunded
will be back in your bank account within 10 working days. The costs for returns are at your own expense.
Frequently Asked Questions
In what ways can I pay?
In the online store you pay with. iDEAL, credit card, Apple Pay or Garenlief gift cards.
Can I pay cash?
Garenlief does not have a physical store and the online store does not keep any cash. In addition, we will never solicit or accept cash online or by mail.
Can I pay afterwards?
At Garenlief it is not yet possible to pay afterwards online. Work is currently underway to enable Klarna payments.
Can I exchange a tourist voucher?
Garenlief does not yet accept tourist vouchers.
Do I have to pay anything for returning my order?
No, that's free. Returns can cost you money, because Garenlief does not have a free return number. That is why we will always reimburse the costs afterwards if your product can and may be returned.
Why haven't I received an order confirmation yet?
It is possible that no order confirmation has yet been sent due to busy times on the website. Therefore, always check whether money has been debited. Have you not received confirmation after 1 hour? Please contact us.
What is Garenlief's account number?
Have you chosen to pay by bank transfer in consultation? Then you can transfer the amount to: NL93INGB0100293727 by entering your name and order number in the transaction.